Do you have a question? You're at the right place.
How can I track my order?
You simply need to enter your tracking number and track your order here: https://order.bolt.earth/bolt/track-order. Standard shipping takes 7-14 working days from the date of order placement.
How can I enroll to become a dealer?
For Bulk purchases and queries on dealership, franchisee and channel partnership, we request you to fill out the 'Enquire Now' form on our website and the growth team shall reach out to you at the earliest. You can also reach out to us via IVR support on +91 08045688455 and select "Option 1" to speak to a representative between 9:00am - 9:00pm (Mon-Fri) & 10:00am - 6:00pm (Sat-Sun)
How can I order Bolt.Earth charging points in BULK?
We request you to fill out the 'Enquire Now' form on our website and the growth team shall reach out to you at the earliest or you can reach out to us via IVR support on +91 08045688455 and select "Option 1" to speak to a representative between 9:00am - 9:00pm (Mon-Fri) & 10:00am - 6:00pm (Sat-Sun)
How can I set a custom fare while turning on ‘Public’ Mode?
As the owner of the charging point you have the liberty to decide the base fare while setting up your charging station. However, we recommend a price lesser than Rs. 30 for better reach. The maximum fare that can be set is Rs. 150 per hour.
How can I locate the nearest Bolt.Earth charging point?
Using the Bolt.Earth application, you can locate and navigate to the nearest Bolt.Earth charging point.
How many Bolt.Earth charging points have been installed so far?
We are live with over 10000 Bolt.Earth charging points across 300+ cities
How can I earn using my Bolt.Earth charging point?
Bolt.Earth lets EV and non EV users earn passive income, mark your charger "Public" and share it with other EV users. This makes Bolt.Earth charging points a fantastic investment opportunity for those seeking an additional source of passive income. For more details visit our website.
How can I place an order for a Bolt.Earth Charging point?
The device can be purchased from the Bolt.Earth website.
How do I initialize my Bolt.Earth charging point?
On the Bolt.Earth app, Kindly go to 'Account' on the bottom right corner. Click on 'My Chargers' and then click on 'Add New Charger'. Fill the necessary information and click on 'Submit'.
What are the different access modes I can set on the app for my Bolt.Earth charging point ?
Public Paid: Available for public, visible on map, pay and use to charge. Public Free: Available for public, visible on map, and don't have to pay. Private: Only the host can charge the EV, not available for public, not visible on the map.
I lost my order ID. How can I retrieve it?
Which vehicles are supported by Bolt.Earth?
Bolt.Earth is compatible with all types of EVs (2-wheelers, 4-wheelers, and E-rickshaws).
My vehicle is not getting charged. What should I do?
If the signal and internet connection are good. - If the Bolt.Earth device is activated and the LED is blinking. If so, Kindly restart the device, clear cache and storage from the app and log in again.
What is the power consumption of my Bolt.Earth charging point?
The Bolt.Earth charging point does not consume energy. It is used to dispense energy, which in turn depends on the load attached. The energy is calculated by the device and is shown on the app. The maximum power the charging point can dispense is 3.3kW at 220-240V.
Will I get notified if my Bolt.Earth Charging point gets disconnected or if there is a power outage?
The Bolt.Earth app lets you to monitor your entire EV charging cycle. Any disruption due to a power outage or the charging point getting disconnected is immediately be notified to the owner on the app.
Are you looking for more information about your Bolt.Earth device?
Check out the FAQs below!