FAQs

You simply need to enter your tracking number and track your order here: https://order.bolt.earth/bolt/track-order. Standard shipping takes 7-14 working days from the date of order placement.

For Bulk purchases and queries on dealership, franchisee and channel partnership, we request you to fill out the 'Enquire Now' form on our website and the growth team shall reach out to you at the earliest. You can also reach out to us via IVR support on +91 08045688455 and select "Option 1" to speak to a representative between 9:00am - 9:00pm (Mon-Fri) & 10:00am - 6:00pm (Sat-Sun)

We request you to fill out the 'Enquire Now' form on our website and the growth team shall reach out to you at the earliest or you can reach out to us via IVR support on +91 08045688455 and select "Option 1" to speak to a representative between 9:00am - 9:00pm (Mon-Fri) & 10:00am - 6:00pm (Sat-Sun)

As the owner of the charging point you have the liberty to decide the base fare while setting up your charging station. However, we recommend a price lesser than Rs. 30 for better reach. The maximum fare that can be set is Rs. 150 per hour.

Using the Bolt.Earth application, you can locate and navigate to the nearest Bolt.Earth charging point.

We are live with over 30K+ Bolt.Earth charging points across 1100+ cities

Bolt.Earth lets EV and non EV users earn passive income, mark your charger "Public" and share it with other EV users. This makes Bolt.Earth charging points a fantastic investment opportunity for those seeking an additional source of passive income. For more details visit our website.

The device can be purchased from the Bolt.Earth website.

On the Bolt.Earth app, Kindly go to 'Account' on the bottom right corner. Click on 'My Chargers' and then click on 'Add New Charger'. Fill the necessary information and click on 'Submit'.

Public Paid: Available for public, visible on map, pay and use to charge. Public Free: Available for public, visible on map, and don't have to pay. Private: Only the host can charge the EV, not available for public, not visible on the map.

To get your order details, Kindly drop us a mail to [email protected] from your regsitered email.

Bolt.Earth is compatible with all types of EVs (2-wheelers, 4-wheelers, and E-rickshaws).

If the signal and internet connection are good. - If the Bolt.Earth device is activated and the LED is blinking. If so, Kindly restart the device, clear cache and storage from the app and log in again.

The Bolt.Earth charging point does not consume energy. It is used to dispense energy, which in turn depends on the load attached. The energy is calculated by the device and is shown on the app. The maximum power the charging point can dispense is 3.3kW at 220-240V.

The Bolt.Earth app lets you to monitor your entire EV charging cycle. Any disruption due to a power outage or the charging point getting disconnected is immediately be notified to the owner on the app.