FAQs
Do you have a question? You're at the right place.
All Questions
We keep you updated on WhatsApp. Once your order is picked up, we send you a WhatsApp message with our delivery partner's tracking link so you can follow your shipment. Standard shipping takes 7-14 working days from the date of order placement.
As the owner of the charging point, you have the liberty to decide the “Price Per Unit Energy Consumed” while setting up your charging station. You can add the ‘Cost Per Unit’ you pay to your local electricity provider followed by the ‘Price Per Unit’ you would charge the users who are booking your charger.
- Public Paid: Available for public, visible on map, pay and use to charge.
- Public Free: Available for public, visible on map, and don't have to pay.
- Private: Only the host can charge the EV, not available for public, not visible on the map.
- Select "Account"
- Select "Bookings"
- Click on the respective booking under "Active"
- Scroll Down and Click on "End Session"
If you face any issues, please contact our customer support.
On the Bolt.Earth app, go to 'Account' on the bottom right corner. Click on 'My Chargers' and then click on 'Add New Charger'. Fill the necessary information and click on 'Submit'.
If the issue is not resolved please contact us at +91 8447746385 to speak to a representative. We are available 24*7 (Mon to Sun)
Please clear the user data and cache memory and login using the email ID or phone number used during the set up of the account. You can also enter the Charger ID manually by clicking on 'Enter Charger ID' on the scan page. The issue should be resolved.
You can try doing the following steps:
- Check if the charger is inserted properly.
- Check if the MCB (Power supply) is ON.
- Kindly reach customer support for more help.
- Go to Account
- Select Bookings
- Go to Previous
- Click on View More (Respective Booking)
- Click SYNC Booking Data
- Scan the QR code from the charger
- Wait near the charger until the process gets completed.
If the event is unsuccessful, reach customer support.
- Click on "Scan QR" option
- Scan the QR code from the charger
- Add/Select your Vehicle type
- Select the Vehicle
- Select the Duration
- Click on Start Charging
- Wait for the device to get updated
- Click on "Start Charging".
Now the charger is booked, and your vehicle should be getting charged.
Swipe kill the app & restart your device/network and retry. Kindly reach customer support for more help.
Using the Bolt.Earth app, you can go to Charger > Click on the GPS locator. Now you will be able to see all the chargers in the location.
Alternatively, you can go to Locate EV Charger on the web for the same.
- Go to Charger
- Enter the location in the search box at the top
- Click on Search from the keyboard.
Now you will be able to see all the chargers in a specific location.
- Go to Charger
- Select Filters from the top right corner
- Turn on the toggle of "Available Charger"
Now you will be able to see the available chargers on the screen.
- Go to Charger
- Select Filters from the top right corner
- Turn on the toggle of "Available Charger"
- Select "Vehicle Type"
- Select the "Connector Type"
Now you will be able to see the available compatible chargers on the screen.
The Bolt.Earth charging point does not consume energy. It is used to dispense energy, which in turn depends on the load attached. The energy is calculated by the device and is shown on the app. The maximum power the charging point can dispense is 3.3kW at 220-240V.
Actual power consumption can be higher or lower than the estimation as it’s a continuous process towards perfection and we are working on it! However, the actual charges will be updated post syncing the data based on the actual power consumption. Kindly sync the data to know the actual consumption. Kindly contact our customer support for more help.
Bolt.Earth is compatible with all types of EVs (2-wheelers, 3-wheelers, and 4-wheelers).
Currently, Bolt.Earth supports fast charging for 4-wheelers. We are working on supporting fast charging for 2 & 3-wheelers.
- Lite
- Pro
- Pro 4G
- Blaze DC 3kW - Single Gun - Type 6
- Blaze DC 3kW - Single Gun - Type 7
- Blaze DC 3kW Dual Gun - Type 6 & 7
- Blaze DC 6kW - Single Gun
- Blaze AC 7.4kW
- Blaze AC 7.4kW 4G
- Blaze AC 11kW
- Blaze AC 11kW 4G
- Blaze AC 22kW
- Blaze AC 22kW 4G
- Bolt.Earth 30 kW Charging Station
- Bolt.Earth 60/90 kW Charging Station
- Bolt.Earth 120 kW Charging Station
- Bolt.Earth 180 kW Charging Station
- Bolt.Earth 240 kW Charging Station
We are live with over 100,000+ chargers deployed across 2,300+ cities, serving 687,000+ active users.
Reach out to our Customer Support
Customer Support
Our support team is here to assist with troubleshooting, usage questions, and ongoing service needs.
- +91-84477-46385
- support@bolt.earth
- 24 x 7 (Mon-Sun)
