FAQs

You simply need to enter your tracking number and track your order here: Track Order. Standard shipping takes 7-14 working days from the date of order placement.

The device can be purchased from the Bolt.Earth website. You can also connect with our team via the 'Enquire Now' form.

To get your order details, kindly drop us a mail to [email protected] from your registered email.

For Bulk purchases and queries on the dealership, franchisee, and channel partnership, we request you to fill out the 'Enquire Now' form on our website and the growth team shall reach out to you at the earliest. You can also reach out to us via IVR support at +91 84477 46385 to speak to a representative. We are available 24*7 (Mon to Sun).

We request you to fill out the 'Enquire Now' form on our website and the growth team shall reach out to you at the earliest. You can also reach out to us via IVR support at +91 84477 46385 to speak to a representative. Kindly select "Option 1" when prompted. We are available 24*7 (Mon to Sun).

As the owner of the charging point, you have the liberty to decide the “Price Per Unit Energy Consumed” while setting up your charging station. You can add the ‘Cost Per Unit’ you pay to your local electricity provider followed by the ‘Price Per Unit’ you would charge the users who are booking your charger.

Bolt.Earth lets EV and non-EV users earn passive income, mark your charger "Public" via our Bolt.Earth app and share it with other EV users. This makes Bolt.Earth charging points a fantastic investment opportunity for those seeking an additional source of passive income.

Public Paid: Available for public, visible on map, pay and use to charge.
Public Free: Available for public, visible on map, and don't have to pay.
Private: Only the host can charge the EV, not available for public, not visible on the map.

Select "Account"
Select "Bookings"
Click on the respective booking under "Active"
Scroll Down and Click on "End Session"

If you face any issues, please contact our customer support.

On the Bolt.Earth app, go to 'Account' on the bottom right corner. Click on 'My Chargers' and then click on 'Add New Charger'. Fill the necessary information and click on 'Submit'.

Please check if the signal and internet connection are good, the device is activated, and the LED is blinking. If yes, kindly restart the device, clear cache and storage from the app, and log in again.
If the issue is not resolved please contact us at +91 84477 46385 to speak to a representative. We are available 24*7 (Mon to Sun)

Check the supply and any loose connections in the wiring. Turn the MCB OFF and ON again. Check if the LED is working. If the issue is not resolved please contact us at +91 84477 46385 to speak to a representative. We are available 24*7 (Mon to Sun).

Please clear the user data and cache memory and login using the email ID or phone number used during the set up of the account. You can also enter the Charger ID manually by clicking on 'Enter Charger ID' on the scan page. The issue should be resolved.

You can try doing the following steps:

Check if the charger is inserted properly.
Check if the MCB (Power supply) is ON.
Kindly reach customer support for more help.

Go to Account
Select Bookings
Go to Previous
Click on View More (Respective Booking)
Click SYNC Booking Data
Scan the QR code from the charger
Wait near the charger until the process gets completed.

If the event is unsuccessful, reach customer support.

Click on "Scan QR" option
Scan the QR code from the charger
Add/Select your Vehicle type
Select the Vehicle
Select the Duration
Click on Start Charging
Wait for the device to get updated
Click on "Start Charging".

Now the charger is booked, and your vehicle should be getting charged.

Swipe kill the app & restart your device/network and retry. Kindly reach customer support for more help.

Using the Bolt.Earth app, you can go to Charger > Click on the GPS locator. Now you will be able to see all the chargers in the location.

Alternatively, you can go to Locate EV Charger on the web for the same.

Go to Charger
Enter the location in the search box at the top
Click on Search from the keyboard.

Now you will be able to see all the chargers in a specific location.

Go to Charger
Select Filters from the top right corner
Turn on the toggle of "Available Charger"

Now you will be able to see the available chargers on the screen.

Go to Charger
Select Filters from the top right corner
Turn on the toggle of "Available Charger"
Select "Vehicle Type"
Select the "Connector Type"

Now you will be able to see the available compatible chargers on the screen.

The Bolt.Earth charging point does not consume energy. It is used to dispense energy, which in turn depends on the load attached. The energy is calculated by the device and is shown on the app. The maximum power the charging point can dispense is 3.3kW at 220-240V.

Actual power consumption can be higher or lower than the estimation as it’s a continuous process towards perfection and we are working on it! However, the actual charges will be updated post syncing the data based on the actual power consumption. Kindly sync the data to know the actual consumption. Kindly contact our customer support for more help.

Bolt.Earth is compatible with all types of EVs (2-wheelers, 3-wheelers, and 4-wheelers).

Currently, Bolt.Earth supports fast charging for 4-wheelers. We are working on supporting fast charging for 2 & 3-wheelers.

We are live with over 37K+ Bolt.Earth charging points across 1,700+ cities, serving 230K+ active users.

The Bolt.Earth app lets you to monitor your entire EV charging cycle. Any disruption due to a power outage or the charging point getting disconnected is immediately be notified to the owner on the app.

Yes, depending on your location and need, we can help you with the installation in person and remotely as well. For more information please contact our team at +91 84477 46385. We are available 24*7 (Mon to Sun).

Reach Out to Our Customer Support

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