FAQs

Bolt.Earth is India's largest Peer to Peer EV charging network, for more information watch our TVC https://bit.ly/3s4FPEd or visit www.bolt.earth

If your Bolt charging point is not working, please check the supply and any loose connections in the wiring. Turn the MCB OFF and turn it ON again after 10/15 mins. Scan and see if the LED is working or not. If this doesn't work, help us understand the issue better and call us on 8447746385/ 08045688448 or send us an email at [email protected] Once we assess the issue, our team will get in touch with you with the next relevant steps or process.

Bolt.Earth can be mounted on a wall or any flat surface. Installing it takes less than 30 min and can all be DIY or by any general home electrician. For more clarity, kindly refer to the link: https://www.youtube.com/watch?v=eau0tHoB_yo

Bolt.Earth is splash proof and comes with protections against daily wear and tear, however, for heavy weather we recommend a protections shield over the device.

The Warranty period starts from the date of delivery of the device and is valid for a tenure of 1 year.

The sound from the device may be normal. Kindly plug and check to see if the charger can be installed and initialised. If this does not work, please call us on 8447746385/ 08045688448 and send us an email with a video of the concern at [email protected] Once we assess the issue, our team will get in touch with you regarding your next steps.

Check the supply and any loose connections in the wiring. Turn the MCB OFF and ON again. Check if the LED is working.

Yellow LED Blinking- Not initialized, Green LED Blinking- Available, Blue LED blinking- Connected to Bluetooth, Red LED constant- Stop charging, Green LED- Charging, White LED- Reboot.

Yes, depending on your location and the issue, we can assist with installation remotely and in person. For further assistance, Kindly call us on 8447746385/ 08045688448 - 24*7 (Mon to Sun).