Do you have a question? You're at the right place.
I am unable to see any chargers on the Bolt.Earth app. What should I do?
Kindly close the app & open it again. Make sure there is proper network connectivity. Clear the cache memory and log in again. Also, we recommend always to used the latest version of the Bolt.Earth app.
I am getting a server error. What should I do?
If the charger is not initialized, check the LED status. Check for updates in the play store/app store. Clear the cache memory and storage of the app and sign in again.
I am unable to get an OTP. What should I do?
Clear the cache memory and storage of the app. Also, check that the device has connectivity to the internet and has decent signal.
How do I change the location of my Bolt.Earth Charging point in the app?
The 'Account' option in the bottom right will take you to 'My Chargers'.Click on the 'i' next to the charger name to edit the info and add the address. Click on 'Submit'.
How do I change access modes in the app?
The 'Account' option in the bottom right will take you to 'My Chargers'.Click on the 'i' next to the charger name to edit the info and add select any of the three modes. Click on 'Submit'.
I am unable to log in to the app. What should I do?
If you are having trouble logging in, please use the email id or phone number used for the first time you created the account. Clear the storage and cache and login again. Also update the app to the most recent version.
I am unable to see my earnings. What should I do?
It takes upto seven business days for earnings to be credited to your wallet. Also, try clearing the cache and log in again.
How do I add a new bank account or modify existing details?
Go to 'Account' in the bottom right corner. Click on 'Payment Accounts' and then click on 'Add New Account'. Fill out the details, click on 'Next', add contact information, add additional details, and click on 'Submit'.
I am unable to scan the QR code. What should I do?
Kindly clear the user data and cache memory and login using the email id or phone number used during the set up of the account. The issue should be resolved.
How do I set the fare for my Bolt.Earth Charging point?
As the owner of the charging point you have the liberty to decide the base price while setting up your charging station based upon your rate/unit of electricity.
Why is there a mismatch between the readings of power consumption on my electricity meter and the app?
Bolt.Earth app only displays the power dispensed by the Bolt.Earth device. However, it does not show the total power consumption of the entire household, hence the mismatch happens.
Are you looking for more information about your Bolt.Earth device?
Check out the FAQs below!