Safety Incident Reports

We publish a report for every safety incident on the Bolt.Earth charging network, so the people who host our chargers and the people who charge on them hear about it from us first. Each report starts with what we know and is updated when the investigation confirms the cause.

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Questions about a report or about charging safety? Write to support@bolt.earth and quote the report number.

Charging safely

If you see smoke, sparks or a burning smell

  1. Press the red Emergency Stop button on the charger. It cuts power at once.
  2. Move away from the vehicle and the charger, and keep others away.
  3. If there is fire, call the fire service on 101 or emergency services on 112.
  4. Then tell Bolt.Earth support so we can respond.

Before every charge

  • Check the connector and your vehicle's charging socket for damage, dirt or moisture before you plug in.
  • Don't use a connector or cable that looks burnt, cracked or loose. Report it to Bolt.Earth support.
  • Hosts: keep the area around the charger clear, and report any damage to Bolt.Earth.